We have recently been assisting 2 of our existing customers with the transfer of their website and emails to our services. Surprisingly, or perhaps not, once our Customers advised their hosts to transfer their website and domains, they were met with frosty responses. One customer's account was switched off without their knowledge and resulted in a mad panic to get their website and emails live again. This account was with a small website company. Our 2nd customer was with one of the large cheap hosting companies who have been advising 10 days for a transfer - 10 days is outrageous considering we purchased a domain, redelegated it to a Business Catalyst site and had it live within about 30 minutes from the time of purchasing the domain! Today our customer finds themselves locked out of their control panel and the advice to submit a support ticket to initiate the transfer - again 10 days is the suggested timescale.
I had an interesting experience this week relating to one of our own projects, namely www.sellyourbandb.com which is a website that lists Bed & Breakfasts for sale. We are marketing it quite a bit at the moment and are getting good results. Our friends over at Creation Social Media (CSM) pointed us to another site they had come across whilst assisting in our Social Media development. Surprisingly, we had not seen it before which is astonishing considering it is called www.bedandbreakfastforsale.com! When we created Sell Your B and B, we did search for that domain but I have a feeling it must either have been for sale by one of those Domain Seller companies that grab good domain names and sell them for extortionate prices or we actually had seen it and were so unimpressed that we have forgotten!
We all know that we should back up our computer files, documents and so on and keep copies safe and separate from our normal working machines but how many do it? Would you be able to cope if your hard drive gave up the ghost and refused to let you have any information? What about email back up?
I sit here as an online business provider - you'd probably call me a web designer as I create websites for businesses but I prefer to define it as creating an online business that fits in with your existing business and helps you manage and market your business. Whilst I am working out how your business operates and how we can integrate your website to help, Twitter is asking me to: